In order to use the services provided by TM DONE, you must create an account on the App/Website. As we strive to provide our customers with the best possible experience, TM DONE will request the below information from users:

• First & Last Name
• Mobile Number
• Email Address
• Customer Location(s) - (GPS Location)

The requested information is used to identify the customer in order to complete the order. Only TM DONE employees along with the vendors will be able to view the name and phone number of the customer. TM DONE’s employees and vendors have signed an agreement to not disclose any customer’s information during and after the order has been processed.

Customers have the right to change their name on the app/website however, once the account has been created, the mobile number and email address cannot be changed.

We may share your information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

• Comply with any applicable federal, state, or local law or regulation, civil, criminal, or regulatory inquiry, investigation, or legal process or enforceable government request.
• Respond to legal processes (such as a search warrant, subpoena, summons or court orders..etc).
• Enforce our terms of service.
• Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state or local law.
• Exercise or defend legal claims, protect against harm to our legal rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties or the public as required or permitted by law.

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

As we would like to provide our customers with the most convenient service, TM DONE has three payment options when placing an order; Cash on Delivery/ Online Payment (Debit or Credit Card)/ TM DONE Credit. For online payment, we transmit all your card information to the approved debit/credit card company in an encrypted format with nationally accepted rules and regulations during the processing of your order.

Saving your card details on TM DONE means they will be kept in an encrypted format, while taking all legal precautions to maintain physical, electronic and procedural safeguards over credit/debit card information.

Credit/Debit Card details will not be shared with any vendor or third parties.

TM DONE reserves the right to modify/change the terms and conditions of this agreement at any given time in alignment with all local legal authorities and all related publications, and such modifications/changes shall be binding on you only upon your acceptance of the modified agreement. TM DONE also reserves the right to modify/change any information on pages referenced in the hyperlinks from this agreement. Such modifications/changes shall become effective upon posting the updated agreement. Continued use of the TM DONE Application/Website after any such modifications/changes shall constitute your consent to such modifications/changes.

Our aim is to constantly improve our services for our customers, therefore TM DONE may use Advertising Agencies to employ cookies and action tags to measure our marketing impact. This technology may also be used to serve relevant advertising content and recommendations. Any and all information that these third party agencies report are completely confidential and does not contain any user’s personal information.

Your total order value includes Value Added Tax (VAT), Municipality and Tourism Tax in accordance with local laws and regulations. You will be notified of all service fees/taxes at the checkout page prior to placing your order.

TM DONE operates with “Dynamic Delivery” which means delivery charges will vary depending on the location of the vendor that you are ordering from, in relation to your delivery location. TM DONE reserves the right to change its delivery fee at any given time in accordance to TM DONE’s policies and strategies.

The pricing of all products on the TM DONE App/Website are set by the vendors. Vendors hold the right to change the pricing of any of their items at any given time. After a customer place an order and the order has been accepted, this represents an agreement between the customer and the vendor. Vendors are solely responsible for any orders placed for their business.

If a customer chooses to pay online on the App/Website, TM DONE will process the payment as an agent to the vendor. All other delivery charges will be clearly displayed in the order summary before the order placement is confirmed.

If your are choosing to pay for your order online and have your Credit/Debit Card information saved on TM DONE’s App/Website, please read the below terms of use & disclaimers carefully:

If any extra charges the shop might charge as a result of any “Special Requests” or “General Requests” placed by the user, the user is liable to pay via Cash on Delivery.

The customer refund process may take 2 - 3 Working Days, if TM DONE Credit is requested. However, the time needed to process the refund on Debit/Credit Card through the bank’s payment gateway, might take 7 - 14 Working Days. The customer must follow up with their bank incase of any delay in the refunding of their payment.

Any Credit/Debit Cards used to place an order through the online payment gateway on the App/Website must belong to the user. If not, the user must attain legal permission from the card owner to perform the transaction.

The user is entirely responsible for placing any orders using the Credit/Debit Cards facility after carefully reading all the Terms & Conditions.

All customers are entitled to cancel their orders up until the vendor has accepted the order.

In our efforts to work closely with each of our vendors to ensure all menu items and store details are always up-to-date, we reserve the right to cancel orders due to any item(s) not being available or due to any inaccurate information/pricing displayed.

Vendors reserve the right to cancel any customer’s order before or after confirming the order and will notify the customer immediately.

Note: All orders (completed/canceled) will be displayed in the past orders section within the App/Website. In the event of a canceled order, the amount deducted will be refunded to the customer’s bank account within 7 - 14 working days. Alternatively, customers may choose for the refund to be converted to TM DONE Credit which will be added within 3 working days to their wallet on the App/Website.

In the event of an order placed in the wrong address or the customer is not available at the provided address, the order shall not be delivered to any other location (more than 5KM away from the original location). In this case, the customer must accept all legal responsibilities related to placing an order to an address where they are not available to collect it from.

If a customer fails to collect their order from our delivery drivers, the driver holds the right to leave the delivery location after 10-15 minutes of waiting, and the customer will not be refunded for the order. If this event occurs repeatedly, the customer’s account will be suspended.

When you place a Pickup order through our application, it needs to be accepted by the vendor before it is confirmed. Your order can be rejected/canceled at any given time by TM DONE’s employee’s or by the vendor itself for reasons (not limited to):

• The vendor is busy/temporarily closed.
• Item(s) you have ordered are unavailable.
• Item(s) you have ordered are unavailable.
• The vendor’s working hours are inaccurate.
• Weather conditions/road closures.

A push notification will be sent out to your device once the Pickup order has been accepted or if the order has been canceled.

Customers that place an order via TM DONE’s Pickup service must collect the order(s) themselves. A delivery captain will not be assigned to collect these orders on behalf of the customer. Customers must provide the vendor with their order ID available on the TM DONE App/Website in order to collect the placed order.

When you place a Pickup order on the TM DONE App/Website, you will be informed prior to placing the order of the estimated order preparation time. The target preparation time is not guaranteed by TM DONE or the vendor. TM DONE will not be held responsible for any order delays from the vendor.

You are responsible for paying for all items ordered using the Online Payment Gateways or TM DONE’s Credit before the order is processed and for complying with these terms, even if you have placed the order on behalf of someone else. Some partner vendors operate a minimum order value policy, this will be displayed on our application/website.

In order for a Pickup order to be processed, TM DONE has the right to share the customer’s name and phone number saved on the App/Website with the vendor.

In the event that a customer does not collect the order that they have placed within the specified time, the amount paid will not be refunded to the customer. Partner vendors hold the right to dispose of your order if you fail to collect it. If the incident is repeated this can result in the customer’s account being suspended on the App/Website.

An order can only be canceled if the vendor hasn’t accepted the order and your amount will be refunded to you via TM DONE Credit. If you wish for the amount to be refunded to your bank account please contact our Customer Care team. Note: Refunds to your bank account may take up-to 7 - 14 working days.

TM DONE is not responsible for any delays/incorrect orders/quality of the Pickup orders.

In order to deliver user’s orders, TM DONE has a team of delivery drivers as well as third-party delivery partners that provide us with drivers, however some vendors may have their own drivers to deliver your order.

In the event of an order being delivered late/at the wrong location or delivered in a manner not acceptable by the customer, TM DONE will not be liable for those drivers as they are not affiliated with TM DONE or its delivery policies. Any concerns/complaints derived from the delivery of these drivers must be taken up with the vendor that the user has ordered from.

All Taxi drivers are not TM DONE employees but are 3rd party drivers (Orange Taxis) that have signed up with TM DONE.

There are 2 types of Fares:

• Open Fares: This fare consists of a base charge & incremental charges based on the duration & distance of your ride (if the destination is not set prior to booking the fare). For particularly short fares, minimum charges may apply. These charges are based on the GPS data used by the Taxi Drivers during each fare. In the event that the GPS gets disconnected from the GPS, we will use the available data from your ride.
• Closed Fares: This fare will give passengers a quote for the trip based on the destination set by the passenger pre-trip. The quote is subject to change until the booking request is confirmed. If during the trip the passenger changes the drop-off location/makes multiple stops/attempts to abuse the trip, TM DONE reserves the right to cancel the original quote & amend it according to the time and distance of the trip.

TM DONE is not responsible for any delays due to wrong locations pinned on the app/road traffic/road closures/customers being late to the vehicle.

If a customer fails to show up within 5 minutes of booking a Taxi multiple times, their account on TM DONE can be suspended.

If a Taxi Driver reports that you have materially damaged the vehicle, you agree to pay a “Damage Fee” depending on the extent of the damage, towards the vehicle repair or cleaning. TM DONE reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee. Passengers that insult/attack any Taxi Driver (during the time of the trip) can be charged by legal authorities and have their account suspended indefinitely.

As a passenger, you understand that booking a TM DONE Taxi will result in charges to you. There are three payment options available to customers, cash at the end of the trip, online payment, or by using TM DONE Credit through the TM DONE App/Website. All Charges are non-refundable. This no-refund policy shall apply at all times. Charges are as follows:

Types of Fares/Basis	Pricing Charges
Basic - Base Fare	RO 1
Economy - Base Fare	RO 1.5
Van - Base Fare	RO 1.5
Base Fare Coverage	Up to 7 KMs
Waiting Charges	0.080Bz/Min
Waiting Charges Van	0.100Bz/Min
Per KMs Fees	0.190Bz/KM
Per KMs Fees (Night)	0.230Bz/KM
Online Payment	Yes

In the event that a customer’s item(s) are forgotten/dropped in the Taxi’s vehicle, TM DONE will not be responsible for those lost/forgotten item(s). Passengers are fully responsible for all their belongings at all times during their trips and are encouraged to check the vehicle prior to leaving.

To ensure the safety of all passengers using TM DONE Taxi, all Taxi Drivers are required to attend a training session at TM DONE. If for any reason a passenger has an unsatisfactory ride due to the Taxi Driver’s attitude/driving/unprofessionalism, we encourage customers to reach out to our Customer Care team and file an official complaint against the Taxi Driver in order for TM DONE to take appropriate action.

By accepting to get into the vehicle of a TM DONE Taxi, the passenger acknowledges the possible risk of getting into an accident during the trip (as they would get into any moving vehicle). In the unfortunate event of an accident occurring TM DONE will not be held liable.

If you are the parent or legal guardian of a minor (ages 16 and younger) you may create a TM DONE account for such minors to use TM DONE Taxi. By creating a TM DONE account for such minors, you hereby give permission and consent to the Agreement on the minor’s behalf, and you shall assume any and all responsibility and liability for the minor's use of TM DONE Taxi as provided by the terms of this Agreement and any applicable Supplemental Agreements. You will be responsible for any breach of the above representations, warranties and/or this Agreement, and/or any attempt of the minor to disaffirm this Agreement. Furthermore, you hereby represent that you are fully authorized to execute this Agreement on behalf of yourself and all other parents or legal guardians of the minor passenger. TM DONE will not be held responsible.

Provided that you use TM DONE Taxi in the case of an emergency to get to a hospital/clinic, you hereby understand and agree that TM DONE Taxi is not an emergency vehicle and will not be held responsible to get you/other passengers in time to the requested destinations.

We collect your device’s precise location when you open and use the TM DONE App/Website, including while the app is running in the background from the time you request a ride until it ends.

TM DONE’s Loyalty Program automatically rewards all customers with “Loyalty Points” when they place orders for delivery/pickup (across all categories available on the TM DONE App/Website) as well as booking a TM DONE Taxi or placing a Pickup order.

Loyalty Points will only appear in the customer’s wallet after an order/trip has successfully been completed.

Customers can collect a total of 9,999 Points at a time. Orders placed after the limit has been reached will not amount to any Loyalty Points. Points must be converted to TM DONE Credit in order to be reset back to 0 Points.

Further Terms & Conditions relating to the Loyalty Program will be listed on the App/Website under the Loyalty Program page.

TM DONE’s Loyalty Points can only be redeemed on the TM DONE App/Website. These points cannot be exchanged for cash or transferred to another user.

TM DONE reserves the right to change/modify the expiration date/conversion rate of the Loyalty Points or cancel the Loyalty Program at any given time without any notice.

If a customer chooses to return a product, the terms and conditions of product returns belonging to the vendor will be applied. TM DONE will not be held responsible for any disputes related to any returns. Customers cannot request a return of a product after 24 hours of receiving the product.

Meals/food items cannot be returned. If in the event there is an issue with the food order, customers must contact our Customer Care team immediately.

In the event that an item(s) is wrong/missing from the order, the customer must contact our Customer Care team immediately & provide the Order ID along with details of the wrong/missing item. Our team will investigate the issue & initiate a refund to the customer for the wrong/missing item(s) either by refunding the amount to their bank account (could take up-to 14 working days) or through TM DONE Credit (Up-to 3 working days).

Our Delivery Drivers are not permitted to open the package when collecting it from the restaurant/store, therefore they cannot ensure that all items were provided correctly based on the order.

TM DONE will not be held responsible for any wrong/missing item(s).

In the disputes which may arise in relation to their terms, the user agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the user waves in advance all kinds of objections to the specified TM DONE records and the right to tender an oath in relation to the fact that these records are kept in due form.

You agree that the consequences of commercial use or republication of content or information of TM DONE may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that TM DONE will be entitled to temporary and permanent injunctive relief to prohibit such use.

Guidelines for Reviews Store reviews are approved based on the below criteria:

• Relevancy
• Reviewers must have had an experience with the store firsthand
• Acceptable Content

TM DONE is not obligated to approve reviews on the application. As subset of the potential reasons for rejection are:

• Offensive language: Profanity, abusive, racism, hate language, threats are not tolerated in our interactive sessions.
• Irrelevant or non-indicative content
• Discrimination based on the grounds of religion, race, gender, national origin, age, maritial status or disability.
• References to illegal activity or uncorrelated references towards society’s traditions and values.
• Conflicts of Interest: Competing stores are not allowed to post negative reviews. While relation to this may result in permanent removal from our platform.
• Allegations of health code violations. Outdated & obsolete information.

Not Endorsed: Reviews are not endorsed by TM DONE, and not to represent the views of TM DONE, our parent companies or our subsidiaries. TM DONE do not assume liability losses resulting from any use of our platform, or information on our platform.

Owned by TM DONE: Reviews are owned by TM DONE exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit and distribute all materials relating to reviews. TM DONE is under no obligation to pay the author(s) or any third-party for their reviews.

Other than personally identifiable information, which is covered under the TM DONE Privacy Policy, any material you provide/post on the application will be considered non-confidential and non-proprietary. TM DONE will have no obligation with respect to such material. TM DONE and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise, use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes. You are prohibited from posting, uploading or transmitting to or from this application, any material that:

• Breaches any applicable local, national or international law
• Is unlawful or fraudulent.
• Amounts to unauthorized advertising or contains viruses or any other harmful programs.
• You may not misuse the application (including hacking).
• Any comments or feedback that you submit through the application must not contain any defamatory, obscene or offensive material.
• Promotes violence or discrimination.
• Infringes the intellectual property rights of another individual/corporation.
• Breaches any legal duty owed to a third-party (such as a duty of confidence).
• Promotes illegal activity or invades another’s privacy .
• Give the impression that they originate from us.
• Is used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts mentioned above are non-exhaustive. You will pay TM DONE for all costs and damages which it incurs as a result of you breaching any of these restrictions. TM DONE will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above terms.

While using TM DONE’s services, the user accepts and undertakes:

The information in the registration form is correct; in the event that this information is required, the user is solely responsible for any losses which may arise from any misinformation or inadequate information (Eg: Forgetting the login password); and in these cases their account may be terminated.

The user will be responsible for all personal ideas, opinions, statements set forth by the user while using TM DONE’s services, all documents uploaded to the application and personal information sent and that in no way TM DONE shall be held liable for these documents, not to access any services provided to TM DONE unauthorized and in any way other than that identified by TM DONE, not to change the software in any way; not to use the software which is identified as being changed, and to indemnify TM DONE for all material and moral losses in the event that the user does not comply with the aforementioned articles.

TM DONE shall not be responsible for any damages which may arise from reading of data belonging to any user by any unauthorized individuals, not to send any messages which are threatening, immoral, racially and contrary to the Laws of The Sultanate of Oman and International agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of TM DONE’s live chat/call care personnel, not to act in a way affecting the use of services by other users, not to post, print or distribute, circulate any immoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as surveys, competitions or chain letters, not to send any information or programs which may give harm to the information or software in the computers of other users.

All of the records or materials obtained by using TM DONE’s services are within the consent of the user. The user will be completely responsible for any damages, loss of information or other losses caused by them in the user’s phone or computer, the user shall not demand any compensation for any losses arising from the use of TM DONE’s services. Not to use the services of TM DONE for any commercial or advertising purposes without obtaining prior written consent from TM DONE.

TM DONE may monitor all systems at any time or continuously.

TM DONE may use its system for commercial purposes, not to mail any information which is forbidden legally and to circulate any mails which do not have authorization to be sent, such as chain mail, malicious software… etc. Not to record and/or misuse any personal information belonging to others. The users themselves are responsible for all kinds of acts made under the “username”.

The customers must pay the service fee which is notified previously at the time of delivery of products; otherwise the product shall not be delivered to the customer. Not access the application or services using a third-party’s account/registration without the consent of the account holder. Not to use the application for illegal purposes; not to commit any acts of infringement on the application or with respect to content on the application, not to use the application to engage in commercial activities apart from sanctioned use of TM DONE’s services; not to copy any content, including but not limited to, store menu content and third-party reviews, for republication in print or online. Not to create store reviews or blog entries for or with any commercial or other purposes or intent that does not in good faith comport with the purpose or spirit of the application. Not to attempt to gain unauthorized access to other computer systems from or through the application. Not to interfere with another person’s use and enjoyment of the application. Not to upload or transmit viruses or other harmful, disruptive or destructive files and/or not to disrupt, interfere with, or otherwise harm or violate the security of the application, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the application or affiliated or linked sites (including those of our vendor partners).

All users that are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by their parent(s) or guardian to use the application. If you are a minor, you must have your parent(s) or guardian read and agree to this Agreement prior to using the application.

Credit/Debit Cards used in placing orders through the online payment gateway on TM DONE’s application must belong to the user. Otherwise the user must gain legal consent from the card owner in order to perform the transaction.

You may not access or use the application/website for any other purpose other than that for which TM DONE’s application/website makes it available. The application/website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by TM DONE. In case of any prohibited activities committed by the user, the company has the right to suspend, lock or terminate the user’s account and prevent their access to login to the service. Prohibited activities include but are not limited to the following:

Criminal or tortious activity, including child pornography, fruad, trafficking and obscene material, drug dealing, gambling, harrasment, stalking, spamming, copyright infrigement, patent infrigement or theft of trade secrets; advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by TM DONE; systematic retrieval of data or other content from the application to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from TM DONE; making unauthorized use of TM DONE’s application services, including collecting usernames and/or email addresses or phone numbers of users by electronic or other means for the purpose of sending unsolicited emails or text messages; engaging in authorized framing of or linking to the application; transmitting chain letters or junk email to other users; using any information obtained from the application in order to contact, advertise to, solicit, or sell to any user without their prior explicit written consent; engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering an extraction tools; interfering with, disrupting, or creating an undue burden on the application or the networks or services connected to the application; attempting to impersonate another user or person; using the username of another user; selling or otherwise transferring your profile; using any information obtained from the application in order to harrass, abuse, or harm another individual; using the TM DONE application service as part of any effort to compete with TM DONE’s application or to provide services as a service office; deciphering, decompliling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the application; attempting to bipase any measures of the application designed to prevent or restrict access to the application, or any portion of the application; harassing, annoying, intimidating or threatening TM DONE through any medium of communication or to any of its employees or agents engaged in providing any part of TM DONE’s services to you.

Displaying an advertisement, or accepting payment or anything of value from a third-person in exchange for you performing any commercial activity on or through the application on behalf of that individual, such as posting blogs or bulletins with a commercial purpose; deleting the copyright or other proprietary rights notice from any contribution or TM DONE application content; and using the application in a manner inconsistent with any and all applicable laws and regulations including any other suspected malicious activities on TM DONE’s application or website.